Shipping and Payment Policy

Payment Methods

We accept payments securely through Razorpay.

Order Processing Time

• All orders are typically processed within 2-3 business days.
• Business days are Monday to Friday, excluding public holidays.
• You'll receive a confirmation email with tracking information once your order is shipped.

Shipping Time

We use ShipRocket for reliable order deliveries.Shipping times vary depending on your location: Estimated transit time is 3-5 business days. Remote areas may experience slightly longer delivery times.

Order Modifications & Cancellations 

If you need to change or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.

Lost or Damaged Packages

• We are not responsible for lost or damaged packages once they are in the carrier's possession.
• If your package is lost or damaged, please contact the shipping carrier to file a claim.

Questions?

If you have any questions about our shipping or payment policy, please don't hesitate to contact us at support@vilaasita.in